Shipping Policy for BuySimplyNow
BuySimplyNow is a multi-vendor marketplace operated by Aekiva Business Solutions Private Limited, located at #979/2, 19th Main, 13th Cross, Banashankari Stage 2, Bengaluru - 560070. All orders placed on BuySimplyNow are fulfilled and shipped directly by the sellers participating in the Open Network for Digital Commerce (ONDC).
As a neutral platform, BuySimplyNow does not define shipping rates, timelines, or methods. These are determined solely by the individual sellers fulfilling your order.
Shipping Rates and Timelines
- Each seller on BuySimplyNow sets their own shipping rates and delivery timelines. These details will be visible on the product page or during checkout.
- Shipping costs may vary depending on factors such as the seller’s location, the delivery destination, and the size or weight of the order.
- Delivery timelines are estimated by the seller and may depend on the logistics partner chosen through ONDC.
Order Fulfillment
- Once an order is placed, it is processed and shipped directly by the seller through ONDC-compliant logistics partners.
- Sellers have the flexibility to choose their preferred logistics providers based on proximity, cost, and availability.
- Tracking information will be provided by the seller once your order is shipped.
Responsibility for Shipping
- The responsibility for shipping, including packaging, dispatch, and delivery of orders, lies entirely with the seller.
- Any delays, issues with delivery, or disputes regarding shipping must be addressed directly with the seller. Contact details for the seller can be found in your order confirmation or within your account on BuySimplyNow.
Shipping Restrictions
Sellers may have specific restrictions regarding shipping to certain locations or regions. Please review the product details or contact the seller for clarification before placing your order.
Lost or Damaged Shipments
- In case of lost or damaged shipments:
You must contact the seller directly to report any issues. Sellers are responsible for resolving such concerns in accordance with their policies. - BuySimplyNow acts only as a facilitator and is not liable for any shipping-related issues.
Contact Us
For assistance in connecting with a seller regarding shipping concerns, please reach out to our support team at hello@buysimplynow.com. While we cannot intervene in disputes, we will do our best to facilitate communication between buyers and sellers.
By shopping on BuySimplyNow, you acknowledge that all shipping services are managed independently by sellers through ONDC logistics partners. BuySimplyNow and Aekiva Business Solutions Private Limited are not liable for any delays, damages, or disputes arising from shipping activities.